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An airport that has gotten even smarter-73 smart restrooms at Taoyuan Airport now open to passengers

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Messages are proactively sent so the management can contact the dedicated cleaning staff, and at the same time conduct onsite inspections to confirm the improvement status

Messages are proactively sent so the management can contact the dedicated cleaning staff, and at the same time conduct onsite inspections to confirm the improvement status

Sensor modules are placed in the toilet paper boxes next to the toilets. If the roll volume falls below 5%, the staff will be notified to replace the toilet paper roll

Sensor modules are placed in the toilet paper boxes next to the toilets. If the roll volume falls below 5%, the staff will be notified to replace the toilet paper roll

73 smart restrooms unveiled at Taoyuan Airport

73 smart restrooms unveiled at Taoyuan Airport

Lin Hsiang-sheng, President & CEO of TIAC (left), listens to introductions to the smart restrooms

Lin Hsiang-sheng, President & CEO of TIAC (left), listens to introductions to the smart restrooms

Lin Hsiang-sheng, President & CEO of TIAC (left), inspects on-site humidity sensors that ensure there are no water stains on the countertops and excess water on the ground

Lin Hsiang-sheng, President & CEO of TIAC (left), inspects on-site humidity sensors that ensure there are no water stains on the countertops and excess water on the ground

Messages are proactively sent so the management can contact the dedicated cleaning staff, and at the same time conduct onsite inspections to confirm the improvement status
Sensor modules are placed in the toilet paper boxes next to the toilets. If the roll volume falls below 5%, the staff will be notified to replace the toilet paper roll
73 smart restrooms unveiled at Taoyuan Airport
Lin Hsiang-sheng, President & CEO of TIAC (left), listens to introductions to the smart restrooms
Lin Hsiang-sheng, President & CEO of TIAC (left), inspects on-site humidity sensors that ensure there are no water stains on the countertops and excess water on the ground

Taoyuan International Airport, which won fourth place globally in the "Clean Airport" award category, advanced yet another level during the epidemic by selecting 73 key restrooms in the terminals with a high passenger utilization rate and installing "traffic", "odor", "humidity" and "toilet paper volume" detection modules, utilizing digital measurement to carry out standardized operations. In addition to regular manual inspections, the module also actively detects and prevents abnormalities and reports in real time through system management to improve maintenance efficiency and maintain the consistently high standards in cleanliness at Taoyuan Airport, gateway to the nation.

To attain the strategic goal of creating a smart airport, the cleaning and maintenance company contracted to service Taoyuan International Airport was licensed to apply technology developed by the Institute for Information Industry at the beginning of this year (109), including the application of 4G telecommunication network NB-IoT technology into the smart restroom management system. The system was installed in March, launched and tested from April through to June, and officially completed and put into use this month (July), making Taoyuan International Airport the first and largest public domain among all public and private organizations in Taiwan to introduce the system.

This smart restroom upgrade plan is based on Taoyuan Airport’s systematization of many years of cleaning and maintenance experience and the application of technology in actual operations. In consideration of the airport’s 24-hour, non-stop operations, areas of improvement include the items most frequently reported by passengers. Humidity sensors are installed on the restroom countertops and the ground to ensure that there is no excess water on countertop and ground surfaces. The ceilings of the restroom entrances and exits are equipped with traffic detection modules. If a large number of people enter, a notification will be issued, and management can immediately dispatch staff to the site to enhance cleaning. Ammonia and hydrogen sulfide odor detection sensor modules are installed to detect air quality with specific data to ensure that the restrooms remain odor-free; Finally, sensor modules are placed in the toilet paper boxes next to the toilets. If the roll volume falls below 5% (about 1 cm), the staff will be notified to replace the toilet paper roll to avoid possible human omissions.

When each sensor detects an abnormal value, it can actively send a message through the network. Management of the cleaning department will contact the dedicated cleaning staff for each individual restroom and at the same time conduct an onsite inspection to confirm the improvement status. After the anomaly is resolved, the system will also issue an improvement message that marks the closure of the anomalous incident. Relevant data can also be backed up to the cloud server through the system, and the big data database is used to analyze airport restrooms to improve the staffing of cleaning operations and the frequency of management inspections while increasing service efficiency and improving passenger satisfaction, thereby making restroom cleaning smarter and increasing passenger satisfaction.

Press contact:

Hsu Hsiao-de, Director of General Affairs Department

+886-3-273-3601

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