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In pursuit of excellence and growth during the difficult time: Taoyuan International Airport Corporation Won ACI ‘The Voice of the Customer’ Recognition

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Facing the management challenges brought by Covid-19, TIAC continues to launch customer-centered services that protect the national façade and passengers’ health, including joining the ACI ASQ project continuously. ACI highly recognize TIAC’s effort in collecting passengers’ opinions despite the severe epidemic, and on 8 Feb ACI Secretary General Luis Felipe De Oliveira gave ‘The Voice of the Customer’ award to TIAC, encouraging the sincere efforts of TIAC and airport stakeholders in listening to passenger voices.

TIAC expressed that Covid-19 give the airport unprecedented challenges, drastically reducing passenger traffic and causing loss to its finance. Despite these, the airport, supported by the cooperation of stakeholders, fully accomplished its mission as the frontline of the pandemic prevention: the designated fleet disinfect vehicles completely to carry passengers home; security guards guide passengers through the terminal and strengthen their inspection; cleaners increase the disinfection rate and check people’s temperature in the whole airport area. This level of cooperation, in following the guidance of the Central Epidemic Command Center (CECC) and TIAC management to launch preventive measures, successfully protect people’s health and safety. TIAC attributes the recognition to the contribution of airport stakeholders.

Given the quick evolution of the pandemic, the passenger traffic will not return to the past height in a short period. But TIAC will continue to offer services based on passenger requirements, and use this opportunity to unfold major engineering projects such the overhaul of south runway and the construction of terminal 3 main building. After the pandemic Taoyuan airport will be able to serve passengers with a completely new look, giving them warm, safe, efficient, and comfortable travel experiences.

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