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Safety and Protection

  • What should I do if I find an unattended package or luggage in the airport (such as in the terminals, waiting lounge, parking lot, restrooms, etc.)?
    Please do not touch any suspicious objects found at the airport. Please report your findings to the nearby police and security staff, or call the Command and Control Center of the Aviation Police Bureau at +886-3-3982177 or the Airport Operation Control Center at +886-3-2731999.
  • What should I do when someone suddenly needs assistance or is threatened in confined spaces such as restrooms, breastfeeding rooms, and elevators in the airport?
    Please press the emergency button immediately; the airport staff will immediately send someone to the scene to deal with the situation.
  • What should I do if I see a suspicious person at the airport or when I need assistance?
    Please report to the nearby police and security staff, or call the Command and Control Center of the Aviation Police Bureau at +886-3-3982177 or the Airport Operation Control Center at +886-3-2731999.
  • How should I respond to terrorist attacks? How can I heighten my awareness and enhance protection?
    • I.
      It is necessary to be more vigilant and strengthen the identification of suspicious persons, objects, and vehicles.
    • II.
      If you are threatened via calls or emails, you should report it to the police immediately, collect relevant information, write down the content of the threats, and provide evidence to the police.
    • III.
      In unfamiliar environments, avoid entering narrow passages and places with insufficient emergency exits, and pay attention to the location of the evacuation passages and the following items:
      • (1)
        Alarms, telephones, and intercoms.
      • (2)
        Indoor fire hydrants.
      • (3)
        Fire extinguishers.
      • (4)
        Emergency light.
      • (5)
        Chain ladders or escape slings.
      • (6)
        Emergency ladders.
      • (7)
        Evacuation plans.
    • IV.
      How do I evacuate dangerous scenes? What do I do once I’ve evacuated?
      • (1)
        Keep calm and identify your location.
      • (2)
        When an explosion occurs in a building, terrorists are likely to install explosives or ambush at the exits to hurt the crowds that escape. So when you escape, you must calmly determine the escape route.
      • (3)
        Do not use the elevator to escape in case of fire or explosion. When using the stairs, close the fire doors.
      • (4)
        Carry only necessary items and don't be greedy.
      • (5)
        Do not return to the scene.
      • (6)
        Protect important and vulnerable parts of your body.
      • (7)
        Stay away from glass, hold onto fixtures, and walk along the walls.
      • (8)
        Do not follow the masses blindly and obey the indicators (indications) in an orderly manner.
      • (9)
        If you are in a moving train or a high-speed train, do not open the door forcibly or jump off the train.
      • (10)
        Walk fast, don't run; help the elderly, women, children, and people in need.
      • (11)
        When it’s crowded, hold your wrist with your other hand tightly, spread out your elbows and place them flat in front of your chest, and bend forward slightly to form space for breathing.
      • (12)
        Don't move against the flow of the crowd to avoid being knocked down and trampled on by the crowd.
      • (13)
        When you’re squeezed, move close to a corner or other support, curl up into a ball with both hands clasped behind your neck to protect important body parts and organs.
      • (14)
        Keep the rescue paths clear.
      • (15)
        Let your loved ones know that you’re safe and help others.
      • (16)
        Don't spread rumors.
      • (17)
        Do not enter damaged buildings.
      • (18)
        Verify that people you know are not missing.
      • (19)
        Provide information about suspicious persons; records such as images are helpful.
      • (20)
        Do not use emergency or medical telephone numbers for general information to avoid delays in rescue.
    • V.
      For shooting, kidnapping, explosion prevention, and related safety management, please read the Common Counter-Terrorism Knowledge compiled by the National Police Agency, Ministry of the Interior on this website:https://www.npa.gov.tw/NPAGip/wSite/lp?ctNode=13010&CtUnit=2759&BaseDSD=7&mp=4