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Corporate Social Responsibility
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  • Passenger Volune

    7438 thousands

  • Cargo Volume

    2323 thousands mt

  • Aircraft Volume

    118 thousands flights

  • Airline(Flight & Cargo)

    94 airlines

  • On Scheduled Flight

    134 cities

  • FTZ Trade Value

    637 billion

Statistical data in 2020

Strategies and Objectives of Sustainable Development

TTIA serves as a gateway for the nation. To "become an international air hub that drive development in the aviation industry" is the guiding principle of TIAC. The vision of the Corporation is to "earn glories and promote TTIA to be a gateway that connects to the world with heart." TIAC continues to uphold the five core operational cornerstones of "Safety, Integrity, Professionalism, Innovation, and Dedication", and puts in maximum efforts on the following tasks to positioning TTIA as a hub in Eastern Asia.

  • Build safe and stable service systems to create the best service experiences and operational efficiency
  • Align with international standards and showcase Taiwan’s diverse culture
  • Pursue innovation and utilize smart technology
  • Implement corporate governance to build sustainable and healthy business environments; fulfill corporate social responsibilities
  • Focus on employee values and shape a corporate culture of trust
Mid-to long-term operational strategies for sustainable development

To be an international air transportation hub and lead the development in the aviation industry is the principle of TIAC. TTIA has been positioned as a future hub in Eastern Asia that promotes and transports people, services, and goods in North- and South-East Asia as well as in the Asia-Pacific region and North America. This strategic positioning was made by following consideration including geographic location, industrial development, and policy trends, as well as TTIA’s unique advantages. TIAC has established five main mid- to long term development goals to position TTIA as a hub in Eastern Asia, and aim to build up an "Efficiency: Transit hub," "Service: Operation Center," "Sustainability: Safe Airport,""Visionary: Smart Airport," and "Vitality: Aerotropolis." Through implementation of mid- to long-term development goals, the core capabilities and resources of the Corporation are used to full capacity to realize the Sustainable Development Goals (SDGs) which established by the United Nations.

Mid- to Long-term Goals SDGs Strategic Discription
Efficient
·
Transit Node

DECENT WORK AND ECONOMIC GROWTH

INDUSTRY, INNOVATION, AND INFRASTRUCTURE

SUSTAINABLE CITIES AND COMMUNITIES

PARTNERSHIPS FOR THE GOALS

  1. Use existing aviation rights to strengthen TTIA flight network density; continue to serve "origin-destination" passengers while attracting "transit" passengers to gradually enhance passenger volume growth; and fully support the needs of airline operators that relate to airport development.
  2. Strengthen airport capacity and efficiency to attract transit passengers; enrich airport tourism capabilities and consider transit needs when planning terminal layouts to provide a friendly and convenient environment.
  3. Focus on passenger experiences and develop innovative service designs to enhance passenger experiences and increase passenger willingness to travel through TTIA
Service
·
Operation Center

DECENT WORK AND ECONOMIC GROWTH

SUSTAINABLE CITIES AND COMMUNITIES

PARTNERSHIPS FOR THE GOALS

  1. Strengthen industrial environments and service measures to establish a cargo logistic management center, aviation services center, and international business center for the Asia-Pacific region.
  2. Integrate industrial development of the Taoyuan Aerotropolis to provide a Maintenance, Repair, Overhaul (MRO) base for Eastern Asia.
Sustainability
·
Safe Airport

CLEAN WATER AND SANITATION

Climate Action

  1. Promote carbon-reducing measures to both air-side and ground-side airport operations, and build a green and low-carbon airport through electrification of airport vehicles, use of LED lighting in terminals, and water resource management.
  2. Formulate climate change mitigation strategies and propose guidelines to strengthen airport resilience and consider flood prevention and water drainage issues when building air-side and ground-side facilities.
Visionary
·
Smart Airport

INDUSTRY, INNOVATION, AND INFRASTRUCTURE

  1. Establish a smart airport which utilizes Internet of Things (IoT), artificial intelligence, and big data technologies to build an integrated airport decision center that ensures airport safety and security.
Vitality
·
Aerotropolis

DECENT WORK AND ECONOMIC GROWTH

RESPONSIBLE CONSUMPTION AND PRODUCTION

PARTNERSHIPS FOR THE GOALS

  1. Strengthen airport service facilities and functions to build a recreation base for local citizens: following advances in public transportation systems, TTIA has become increasingly connected with neighboring cities, and TIAC plans to add facilities such as restaurants, malls, and observatories to strengthen functions for local recreation.
  2. Collaborate with other industries within the Taoyuan Aerotropolis to invest in incentives that drive development and help to achieve mutual benefits.
  3. Revise laws to increase revenues and strengthen operational capabilities.
2019 Sustainability Performance and Achievement
E
Environmental
  • Reduced GHG emissions per passenger by 2% each year compared to the base year (2013) and continued to meet this reduction target in 2019.
  • Promoted annual energy-saving projects that aimed to save more than 1% of energy usage; average annual energy savings from 2015 to 2019 were 1.27%.
  • A total of 74 collaborating partners (including on-site companies and airlines) participated at the TTIA carbon reduction project.
S
Social
  • Organized the first family day event and a Halloween activity at the TTIA childcare center, both of which received widespread acclaim from TIAC colleagues.
  • Hosted a total of 24 occupational health and safety activities, making up a total of 1,556 participants including TIAC contractors and on-site companies.
G
Economic
  • Passenger traffic volumes reached 48.69 million and cargo volumes reached 2.18 million tons in 2019; TTIA flight destinations spanned 34 countries and regions, 164 cities, and 103 airlines.
  • Total revenues were 23.516 billion NTD, an increase of 7.24% over the previous year; net profits were 8.078 billion NTD, an increase of 10.04% over the previous year.
  • Employee productivity reached 38,195 thousand NTD per person.
  • Hosted a total of 54 flight safety promotion events for 2,408 participants
Materiality matrix

Materiality matrix showed that the analytic result of the level of impact on TIAC regarding the 20 sustainability issues. A rigorous process was used to identify stakeholders and sustainability issues. Material issues with the deep concern of stakeholders showed in the top right section of TIAC’s materiality matrix. The result in identification of seven material issues included: airport safety, airport services and service experiences, smart airport, risk management, policies and legal compliance, labor relations, and energy and emissions management.

Confirmation and response to material issues

A rigorous process was used to identify stakeholders and sustainability issues. Material issues with the deep concern of stakeholders shown in the top right section of TIAC’s materiality matrix. TIAC attaches great importance to these material issues (which are disclosed in this report) and strives to ensure that these issues demonstrate the Corporation’s commitment to its corporate social responsibilities.

2019 Awards
Skytrax
  • No.13 World’s Top 100 Airports
  • No.8 Best Airports in Asia
  • No.9 World’s Best PRM and Accessible Facilities
  • No.8 World’s Cleanest Airports
  • No.7 World’s Best Airport Staff
  • No.4 World’s Best Airport Immigration
  • No.8 World’s Best Airport Security
  • No.7 World’s Best Baggage Delivery
Airports Council International (ACI)
  • The results of the 2018 Airport Service Quality survey announced in March 2019 revealed that TTIA was ranked 10th in the category with passenger traffic volumes of more than 40 million.
  • Received Airport Carbon Accreditation Level 3 Optimization certification.
  • Received Asia-Pacific Green Airports Recognition’s top-ranked platinum prize for facilities serving 10-45 million passengers per year for a water resource management project.
Common Wealth Magazine TIAC had the highest profitability among the top 100 service industry companies in the 2020 survey of 2,000 major enterprises.
1111 Job Bank The only state-owned sea and air transportation enterprise listed in the 2019 Happy Enterprise Awards.
Sleeping in Airports Ranked 6th Best Airport by Sleeping in Airports.
Flight Safety Foundation Taiwan Received the "Outstanding Unit for Bird Strike Prevention" for two consecutive years in 2018 and 2019.
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