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Corporate Social Responsibility
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Employees and Community Care

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Employees and Community Care

As a renowned international airport and the most important gateway for diplomatic relations and travel in Taiwan, TTIA utilizes resources to build a pleasant workplace, achieve social integration, and strengthen social influence. These constitute a significant part of TIAC’s primary corporate social responsibilities which can be the best platform to show the varieties and beauty of Taiwan.

  • Quality Education
  • Decent Work And Economic Growth
  • Partnershipe For The Goals
Material issues: Labor relations
Policies and Commitments

As a world-class airport in Taiwan, providing the best services to passengers from all countries is the most important mission at TIAC. Service quality is determined by the professionalism and quality of TIAC colleagues, which is why they are considered to be one of the most important assets. Effective recruitment and retention plans, talent management, and employee development are all implemented according to corporate strategies for enhancing employee commitment and harmonious labor-management relations. TIAC considers creation of a happy workplace to be an important goal.

Goals Short-term
  • Annual planning of employee assistance program (EAP) activities such as EAP lectures, retraining for employee care workers, professional EAP courses for managers, and lectures for employee care workers.
  • Unit learning hours for each employee was 20 hours.
  • Ensure that the human resource regulations are reasonable and comply with legal regulations to enhance management of employee relations and maintain harmonious labor-management relationships.
  • Implement recruitment and selection procedures to ensure that the quality of new recruits align with the corporate development needs.
Mid- and long-term
  • Upgrade human resource management systems to provide timely management information.
  • Manage job functions to balance professional training and development needs of various positions.
  • Establish reserve talent pools to cultivate key personnel for airport management.
  • Periodically revise collective labor-management agreements to maintain labor-management relations.
  • Build a Taoyuan International Airport Corporation College to strengthen training effectiveness and functions of airport industrial talent.
Grievance mechanism

Please refer to the following sections: Methods of engagement listed in the “Stakeholder Identification and Engagement Table” of the material issues and stakeholder communication section, or “Contact Us”on TIAC’s website.

Specific actions
  • TIAC hosted a total of four labor-management meetings.
  • TIAC established and implemented a cloud platform (eHRD platform) for management of talent training, development, and digital learning.
  • TIAC organized EAP activities including lectures and training courses as well as a family day event and a Halloween event at our childcare center.
  • In 2019, TIAC invested a total of 6.95 million NTD on personnel training and hosted 307 classes. The total training hours were 1,896 hours and trained 7,902 people.
Evaluation mechanism

TIAC conducts annual assessments of annual business performance in accordance with annual Ministry of Transportation and Communications personnel business performance appraisals. TIAC also facilitates reviews and adjustments based on the results of annual internal audits.

Five core function model

The employee value proposition set out by TIAC emphasizing the “building of individual employee successes to realize a mutually beneficial result” for the express purposes of achieving the ideal workplace and competitive environment. Proposed talent asset strategies and the Corporation’s unique five core function models allow TIAC colleagues to continually improve and enhance their personal competitiveness, which in turn brings benefits for TTIA

Safety first

Constant attention to hazards and prevention of hazardous incidents.

Integrity and ethics

Fulfill commitments and comply with social norms and corporate regulations.

Professional services

Strengthen professional awareness and pursue constant customer-oriented improvements in service quality.

Continued innovation

Diverge from conventional thinking and models and always pursue better ways to complete tasks.

Passion and eagerness

Bring the right attitude to work, take pride in work, actively participate and contribute, and strive to do one's best.

Talent asset strategies

o create happiness within the workplace, TIAC provides a great number of benefits and handles promotions and job rotations in a transparent, fair, and impartial manner. Employees are not discriminated against for any reason, including gender, race, skin color, religion, political affiliation, sexual orientation, age, marital status, pregnancy, physical or mental disability, blood type, or star sign, and discriminatory behaviors and use of child labor are both strictly and unequivocally prohibited. TIAC builds a workplace environment filled with equality to ensure that all human resources are appropriately deployed and used to maximize benefits.

Human resource management activities Corresponding talent asset strategies

Talent selection

Strengthen marketing of employer brand
Set talent targets
Fill personnel gaps in advance

Talent cultivation

Apply job function models
Establish internal talent pools

Talent promotion

Transparent promotion and rotation mechanisms
Clear employee career development plans
Implement performance management systems and differentiated reward systems

Personnel retention

Gather employee feedback and provide timely responses
Build a comfortable office environment for employees
Care for employee families and lives

Personnel exits

Integrate performance improvement plans and organize exit mechanisms

Gender equality

Gender equality promotion plans are issued annually by the Ministry of Transportation and Communications; TIAC adheres to these when implementing relevant procedures including statistical surveys and training based around annual targets. TIAC’s parental leave without pay system is handled in accordance with government policies and regulations. Reinstatement rate and retention rate in 2019 were both 100%.

Diversified Development

The "LIST" personnel training policy is the one that has been adapted at the Corporation: Learning—a corporate culture of continued learning; Innovation—development of new ideas and innovative services for work; Service—continue to provide quality services; Team—cross-department and cross-disciplinary teams. In 2019, TIAC provided courses for training of new recruits, manager training, professional training, general education, and individual training that covered multiple topics and aspects, and encompassed the best learning environment for our colleagues at all levels; this in turn generated significant benefits for the Corporation down the line.

Friendly work environment
The first Family Day event was hosted in 2019, for 88 participating families which included a total of 275 people. The itinerary comprised a viewing of a miniature TTIA model made from 150,000 Lego blocks in the arrivals hall; a shuttle bus ride to watch air-side plane landings and takeoffs, and a visit to the restricted area to tackle challenge tasks involving both children and their accompanying parents.
Family Days

The first Family Day event was hosted in 2019, for 88 participating families which included a total of 275 people. The itinerary comprised a viewing of a miniature TTIA model made from 150,000 Lego blocks in the arrivals hall; a shuttle bus ride to watch air-side plane landings and takeoffs, and a visit to the restricted area to tackle challenge tasks involving both children and their accompanying parents.

Adequate childcare arrangements allow colleagues to keep their minds at ease while at work, so TIAC established the Taoyuan International Airport Childcare Center, with independent medical-grade air-conditioning and furnishings made from the highest standards of healthy non-toxic building materials. In addition, 24-hour fire control, security, and surveillance systems were also installed. This childcare environment adhering to the highest standards ensures that staff members can have peace of mind while working, and that their children can grow up healthily and happily.
Taoyuan International Airport Childcare Center

Adequate childcare arrangements allow colleagues to keep their minds at ease while at work, so TIAC established the Taoyuan International Airport Childcare Center, with independent medical-grade air-conditioning and furnishings made from the highest standards of healthy non-toxic building materials. In addition, 24-hour fire control, security, and surveillance systems were also installed. This childcare environment adhering to the highest standards ensures that staff members can have peace of mind while working, and that their children can grow up healthily and happily.

Social Engagement
TIAC regularly collaborates with the renowned National Museum of History to support local arts and cultural activities through artistic form and cultural power, thereby spreading the local spirit and culture of Taiwan to the world, allowing local and international tourists to extensively experience the splendor of Taiwanese art and culture through the visually stunning Window on Taiwan displays and public art spaces.
Cultural Support

TIAC regularly collaborates with the renowned National Museum of History to support local arts and cultural activities through artistic form and cultural power, thereby spreading the local spirit and culture of Taiwan to the world, allowing local and international tourists to extensively experience the splendor of Taiwanese art and culture through the visually stunning Window on Taiwan displays and public art spaces.

TIAC encourages volunteers and staff members to work together and display a spirit of happiness in helping others and honorable service, thereby allowing international travelers to experience the unique human touch of Taiwan. In addition, TIAC provides comprehensive education, training, and protection for volunteers who participate in social engagement services.。
Volunteer Project

TIAC encourages volunteers and staff members to work together and display a spirit of happiness in helping others and honorable service, thereby allowing international travelers to experience the unique human touch of Taiwan. In addition, TIAC provides comprehensive education, training, and protection for volunteers who participate in social engagement services.

Apart from sponsoring the Dayuan District Three-on-Three Basketball Tournament to promote the development of community recreational activities, several other community activities were also conducted in 2019 to give back to local residents living around the airport, and several networking seminars and banquets were held at all the boroughs of Dayuan District to promote social inclusion.
Community Relationship

Apart from sponsoring the Dayuan District Three-on-Three Basketball Tournament to promote the development of community recreational activities, several other community activities were also conducted in 2019 to give back to local residents living around the airport, and several networking seminars and banquets were held at all the boroughs of Dayuan District to promote social inclusion.

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