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Corporate Social Responsibility
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Operation with Attentiveness

Operation with Attentiveness

Airport safety is TIAC's most important mission and responsibility. When confronted with challenges such the covid-19 pandemic and the African swine fever, TIAC took care of every detail diligently, to keep the virus from crossing the borders, safeguarding our people's health.

  • Good Health And Well-Being

Main topic: Airport safety

Airport Safety Management

TIAC is regulated by national policies, requirements, and international standards for the management of airside and landside safety. A Safety Management System (SMS) has been accordingly formulated to TIAC's colleagues, the Aviation Police Bureau, the Air Navigation and Weather Services, airline operators, and ground handling companies at TTIA, for the purposes of ensuring that all of the aforementioned units have a clear understanding of airport safety procedures. TIAC further requires all internal management and colleagues to bear the responsibility of adhering to the highest safety performance standards.

For effective management and fulfilment of airport safety, TIAC holds three "Safety review Committee" meetings each year. (Due to Covid-19, of the 3 meetings in 2020, 1 was conducted in-person while the others were through online information distribution.) The President & CEO of TIAC acts as the Committee's supervisor in charge, and other Committee members include executive managers, the Aviation Police Bureau, the Air Navigation and Weather Services, airline operators, and ground handling companies. The Committee is responsible for reviewing and formulating safety policies, resource allocations, and high-level issues relating to safety performance, and to decide on the following subjects:

Airport Safety Management

Operation Control Center (OCC)

An Operation Control Center (OCC) has been established by TIAC for monitoring airport safety, strengthening safety of airport procedures, and enhancing operational efficiency. OCC is responsible for management of airport operations, notification of abnormal/hazardous incidents, and emergency handling of various incidents at landside for 24 hours each day.

  •  CCTV monitoring: 24 hours monitoring, plus display of main areas on the screen walls.
  •  Patrol: security personnel conduct patrols at each terminal every hour, and report to the OCC should any abnormal event arise.

Notification Process

Information security management

TIAC took information security seriously and increased its budget from 16.21% in 2019 to 22.27% in 2020. A management system was established based on ISO/IEC 27001 information security management systems, which obtained ISO27001:2013 verification in 2019. TIAC also set up an Information Security Promotion Committee responsible for the management, inspection, implementation, review, and advocacy related to information security. Senior vice presidents serve as the information security management representatives, and convene information security management and review meetings each year.

Information security management

Aviation safety training and promotion

Aviation safety is not simply the responsibility of TIAC, but rather the responsibility of all TTIA stakeholders. Each year, TIAC hosts relevant training and promotion activities targeted specifically for internal and external stakeholders, to enhance understanding and awareness of airport safety issues. Thus, TIAC is able to build an airport safety culture. In 2020, TIAC hosted 45 sessions, in which 2,089 people attended.

Risk Management

Considering the factors such as the nature of jobs, scale, and quantity of people involved, TIAC established an appropriate and effective internal management system based on risk and importance principles with cost-effectiveness and the government's internal management concept framework. The system was approved by the Board of Directors and carried out by all staff.

Control System

Emergency Response

As airport disaster prevention plans involve a wide scope of aspects as well as expertise on specific issues, TIAC establishes a Disaster Prevention and Response Operation Plan, a disaster response command system, and emergency response procedures for various disasters to ensure continued operation of air transportation, protect the safety of passengers and operations personnel, and facilitate rapid and effective responses when disasters occur. Upon occurrence of disasters, TIAC immediately initiates emergency disaster notification procedures and informs the Operation Control Center (OCC). Timely notifications of disaster status are delivered to the CEO, senior vice presidents, all airport managers, supervisory units, and relevant airport operations units through various communication tools. Following this, necessary response measures are adapted in accordance with emergency response procedures to prevent further expansion of disasters, minimize impacts of emergency incidents, and ensure airport operations return to usual as soon as possible.

2020 Off-site air disaster prevention and response exercises
To enhance the capability of air crash emergency response, TIAC and the Taoyuan City government did an accident simulation drill at the parking lot next to Taoyuan international baseball field on September 21st, 2020. TIAC simulated an air crash caused by mechanical breakdown on its way to Taoyuan International Airport. The purpose of the drill is to build good teamwork between the disaster response team from local government and the TIAC. This drill focuses on the connection between city government, military, TIAC and civil groups (drill participants reached 4,000). 2020 Off-site air disaster prevention and response exercises
Windstorm and flood emergency response drill
The setting of the drill starts where the Taipei aviation weather center received typhoon warning, and TIAC carries out "typhoon prevention response team" following standard operation process. Moreover, airlines, local government disaster relief unit, and disaster relief firms carry out disaster relief measures toward windstorm, flood preparation, response and recovery together. TIAC also introduced epidemic prevention operation with drill and plan subjects of drill, considering that TIAC is in the middle of Covid-19 outbreak. Subjects include pre-disaster preparation, response team establishment and operation, disaster announcement and contact coordination, disaster emergency response measures, and disaster recovery strategy. Windstorm and flood emergency response drill
National Critical Infrastructure Protection (CIP) Drill
Taoyuan International Airport is an important infrastructure of Taiwan. To enhance the competency of emergency response, TIAC conducts many drills of national critical infrastructure protection (CIP) under the instruction of Executive Yuan Homeland Security office. TIAC coordinated with airport customs, immigration agency, disease quarantine, aviation police, and other central, local, military, police, firefighting, with over 30 units and over 200 people joining. In 2020, TIAC drill performance was evaluated as "premium" unit by the Executive Yuan. The CEO won the "best commander" award, which gave us double pride and recognition of our organization competency and tenacity under tough situations. National (CIP) Drill
Assisted in Taoyuan City Government's disaster prevention measures
Besides handling airport's disaster prevention and rescue work, TIAC is also responsible for supporting firefighting and medical rescue applied by outside unit (including Taoyuan City firefighting department rescue command center) based on inside firefighting capacity. SCI Pharmtech. Inc. in Taoyuan City encountered big fire on 20th December 2020, caused by chemical solvent explosion. The fire was hard to put out. TIAC received call from Taoyuan city command center, asking for help from our aviation firefighting crew. TIAC sent two airport chemical foam cars to the site immediately to put out the fire.
COVID-19 Prevention Policies and Measures

Following the COVID-19 outbreak in early 2020, TIAC has fully cooperated with the Central Epidemic Command Center and the Ministry of Transportation and Communications in terms of pandemic prevention tasks. These tasks include transportation plans for chartered flights of returning nationals, passenger and terminal protection, adjustment of aircraft parking bays, support for quarantine units and policy dissemination, coordination of personal protective equipment (such as masks) quantities, organization of cleaning staff to strengthen terminal disinfection processes, installation of temporary screening stations, planning of passenger flows, dissemination of various pandemic prevention and health education concepts, and coordination of pandemic prevention shuttle buses. During the implementation of these various pandemic prevention tasks, TIAC worked closely with all on-site companies and expended all efforts in preventing COVID-19.

COVID-19 Prevention Policies and Measures

Outdoor containers and equipment for specimen collection and testing Passenger inspection area is separated from staff working area to prevent contact and ensure safety of staff
Outdoor containers and equipment for specimen collection and testing Passenger inspection area is separated from staff working area to prevent contact and ensure safety of staff
Guiding passengers to ensure 1.5m social distance Cleaning and sanitizing passengers' check-in luggage
Guiding passengers to ensure 1.5m social distance Cleaning and sanitizing passengers' check-in luggage
Special bathrooms arranged for different passengers and staff
Special bathrooms arranged for different passengers and staff