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Corporate Social Responsibility
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Operation with Attentiveness

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Operation with Attentiveness

Airport Safety is the most important missions and responsibilities of TIAC. TIAC is devoted to controlling every detail meticulously, while measures are promoted both internally and externally for the purposes of shaping a culture oriented around airport safety, and to achieve the goal of zero hazards and zero accidents.

  • Good Health And Well-Being
Material issues: Airport safety; risk management
Policies and Commitments

TIAC provides appropriate resources to support safety management systems, implement safety training, and encourage effective delivery of safety notifications and information exchanges. Safety management is the main responsibility of all management executives and staff. The corporate culture of TIAC is oriented around safety.

Goals Short-term
  1. Ethical handling of hazard reports and elimination of hazard factors.
  2. Review safety performance monthly and track improvement progress through safety management meetings.
Mid- and long-term
  1. Promote TIAC’s corporate culture of safety and impartiality.
Grievance mechanism

Please refer to the following sections: Methods of engagement listed in the "Stakeholder Identification and Engagement Table" of the material issues and stakeholder communication section, or "Contact Us" on TIAC’s website.

Specific actions
  1. TIAC organized seven hazard drills and exercises in 2019.
  2. TIAC obtained ISO 27001:2013 (Information Security Management System, ISMS) certification in 2019 and organized seven information security courses for all employees each year.
  3. TIAC hosted a total of 54 flight safety training and promotion events for 2,408 participants.
Evaluation mechanism

Regular inspections of all safety management systems and facilities, and evaluation of safety performance and targets through TIAC’s Safety Committee, which also provides reviews and proposes improvement measures.

Airport Safety Management

A Safety Committee responsible for reviewing and formulating safety policies, resource allocations, and high-level issues relating to safety performance has been established by TIAC to effectively manage and implement airport safety. Within the confines of this Committee, to effectively manage and implement airport safety, TIAC have established a Safety Committee which is responsible for reviewing and formulating safety policies, resource allocations, and high-level issues relating to safety performance. Our President & CEO acts as the supervisor in charge, and other members of the Committee include executive managers, the Aviation Police Bureau, the Air Navigation and Weather Services, airline operators, and ground handling companies. The Committee convenes once every four months.

An Operation Control Center (OCC) has been established by TIAC for the express purposes of monitoring airport safety, strengthening safety of airport procedures, and enhancing operational efficiency. The OCC is therefore held responsible for management of airport operations, notification of abnormal/hazardous incidents, and emergency handling of various incidents for 24 hours each day.

Information security management

A management system based on ISO/IEC 27001 information security management systems was established by TIAC and ISO 27001:2013 verification was obtained by the Corporation in 2019. To facilitate uninterrupted operations and protect stakeholders, a rigorous information security management mechanism and set three information security management targets (confidentiality, integrity, and accessibility) have accordingly been established by TIAC.

Confidentiality

Confidentiality must be maintained for any information stored, processed, or transmitted within the information systems.

Integrity

Any information stored, processed, or transmitted within the information systems must be protected to prevent tampering, manipulation, or hacking during operation processes.

Availability

Ensure that information and systems continue to operate without error, and that legitimate users seeking to use information systems can receive appropriate responses promptly to complete their service needs.

Aviation Safety Training

Each year, TIAC hosts relevant training and promotion activities targeted specifically for internal and external stakeholders. This is done to enhance understanding and awareness of airport safety issues. The activities in 2019 included AED training, Disaster prevention and response training, and access pass training etc.

Risk Management

Following risk analysis and consideration of manpower, resource, and organizational environments, TIAC determines risk classifications of risk items based on impact levels and probability. Currently, risk items are identified as low risk. Responsible units are required to manage these risks and conduct self-assessments of these mechanisms and their implementation effectiveness at least once a year so that all risk items can continue to be classified as low risk.

Risk cycle category Management target
Operation and receipt cycle

TIAC plans to formulate airport development plans and operational plans which will control flight operations; manage transportation, storage, and management of aviation fuel; manage on-site companies; and manage passenger services, ensuring continued operations at TIAC.

Purchase and payment cycle

In order to effectively manage TIAC’s suppliers and contractors, TIAC conducts audits at all stages of procurement to ensure that construction, financial, and services projects adhere to government and corporate regulations, and to avoid legal violations or improper behaviors from suppliers and contractors.

Safety and security cycle

TIAC considers airport safety to be an important mission and responsibility. TIAC not only adheres to international standards and regulatory requirements of governing authorities, but also actively implements various management measures for handling hazards/abnormal items, security management, and occupational health and safety to ensure the safety of colleagues, on-site companies, and passengers.

Construction management cycle

TIAC is currently conducting several construction projects. To prevent accidents during construction processes, TIAC implements management and contingency plans through the entire life cycle of these projects.

Salary and wage cycle

TIAC does not conduct any production or manufacturing activities, and the main responsibility of the Corporation is to serve passengers and manage on-site companies. All employees are considered important Corporation assets, which is why TIAC has implemented complete human resource management plans and measures to retain talent.

Finance cycle

TIAC manages loans, corporate bonds, and other securities to ensure appropriate short- and long-term usage of funds; financing of corporate bonds and other securities; and adherence to repayment plans for loans, thus preventing financing problems from occurring.

Property and equipment cycle

To prevent improper handling or damages to assets and equipment, TIAC has implemented operational procedures for asset acquisition, storage, recording, maintenance, insurance, leasing, and disposal, so as to protect TIAC interests.

Investment cycle

Investment plans and mechanisms to assess benefits are proposed prior to investments to ensure that they adhere to TIAC corporate needs. TIAC also manages investment targets and data relating to investment profits and losses so as to maximize investment benefits.

Information system cycle

TTIA uses many systems and programs, necessitating strict control of all information and systems, establishment of corresponding user access permissions, and periodic implementation of risk assessments and information security checks to ensure information security.

General control activities

TIAC has formulated corresponding control plans for all internal management systems and mechanisms which are supported by internal controls and audits to ensure that all operations adhere to legal requirements and corporate regulations.

Emergency Response

Disaster drills and simulation exercises are organized annually by TIAC. Apart from Corporation colleagues, the Civil Aviation Administration, the Air Navigation and Weather Services, the Taiwan Centers for Disease Control, the Aviation Police Bureau, the Taoyuan City Government Fire Department, the airport medical center, airline operators, ground handling companies, and other units are also invited to participate in these exercises. TIAC hosted a total of seven disaster drills and exercises in 2019.

Disaster drills are organized annually by TIAC
Simulation exercises are organized annually by TIAC
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