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Home Corporate Social ResponsibilitySpecial FeatureTIAC’s Inevitable Duty: Blocking Covid-19
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TIAC’s Inevitable Duty: Blocking Covid-19

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2020 was a difficult year as Covid-19 spreader globalwide. Countries implemented various epidemic prevention and border control measures starting February 2020, which resulted in a decline in global air traffic. TTIA was no exception. Even so, TIAC understood its duty at the frontline of epidemic prevention was to block the virus from entering national borders and safeguard the people's health. TIAC integrated the units and their limited resources at TTIA, and carried out government policies effectively and in a timely manner, safeguarding the national gateway. The Corporation established four main operation points during the pandemic: epidemic prevention, relief package, stimulus package, and reparation.

Epidemic prevention- guard national front line with safety, convenience, and strict defense

Epidemic prevention charter flights - supporting charter and semi-charter flights' return Taiwan, organizing subsequence transport
In order to bring home Taiwanese citizens abroad, the government negotiated terms for charter flights while TIAC was responsible for assisting the Central Epidemic Command Center in building inspection stations at Taoyuan airport, providing wireless communications, safety cares, and other support. TIAC took on-flight passengers' temperature, completed inspection procedures, and confirmed that passengers had no fever or other symptoms. Afterward, TIAC transported passengers with tour buses to quarantine sites. Those with symptoms were sent to hospitals via ambulances. All luggage was sanitized in the inspection station upon arrival. In 2020, TIAC supported 24 charter- and semi-charter flights, serving more than two thousand passengers.

February 3rd, 2020, first charter flight returned to Taiwan from Wuhan February 21st, 2020 Inspecting the Diamond Princess charter flight
February 3rd, 2020, first charter flight returned to Taiwan from Wuhan February 21st, 2020 Inspecting the Diamond Princess charter flight
Establish epidemic prevention fleet and subsidies

TIAC adhered to MOTC's policy of "Airport to Residence Transportation Services for Home Quarantine": starting March 4th, 2020, arriving passengers subjected to home quarantine are not allowed to take public transportation. TIAC arranged a fleet of epidemic prevention vehicles to bring passengers to their residences, quarantine hotels or inspection centers for quarantine. In 2020, TIAC transported 188,470 passengers. To encourage taxi and tour bus operators, MOTC offered a special program providing subsidies to transportation operators who transport home quarantine subjects on top of what passengers pay. To ensure taxi drivers received subsidies swiftly, TIAC increased manpower to work with the taxi driver's association to pay them on the same day. A single service point was set up to assist drivers in 2020, the subsidy for the epidemic prevention fleet reached 197 million NTD.

Minister Lin Chia-lung inspecting the operation of the epidemic prevention fleet An epidemic prevention fleet hero who received subsidy
Minister Lin Chia-lung inspecting the operation of the epidemic prevention fleet An epidemic prevention fleet hero who received subsidy
Relief plan- stabilize society, ensure employment, and support business owners to maintain operation

Many aviation-related industries were greatly affected by the spread of Covid-19 globally. MOTC provided many relief plans to support businesses overcoming hardships. In the spirit of unity, TIAC launched relief plans 1.0 and 2.0 in response to government policy, temporarily suspending the collection of land use fees and providing several subsidies for the civil "aviation industry", "general aviation industry", "catering industry, ground handling industry", "airport commercial service facility industry and the maintenance industry". Moreover, TIAC launched relief plan 3.0 to subsidize water and electricity bills and airport quarantine fleet for on-site companies, and employee salary, public service facility fee, and operation subsidies" for the commercial service and facility industry.

Stimulus- create new sightseeing spots, promote businesses opportunities during pandemic

We think about revitalizing domestic economy when the pandemic is under control and mitigated. Upon the aviation industry' proposal of "fly around the island, see Taiwan in the air" – a semi-traveling abroad idea, and with support from MOTC, TIAC put full effort in cooperating with and integrating the Aviation Police, National Immigration Agency, Taipei Customs, Bureau of Inspection and Quarantine, and Centers for Disease Control to complete the first traveling-around-Taiwan plan during the pandemic. The plan commenced from August 6th, 2020 and has launched 25 trips, with 5,046 participants. Other than the aforementioned stimulus plan, TIAC proactively held several summer events and tours for people to have fun at TTIA. Moreover, TIAC cooperated with TTIA's industry development association on advocating "Let's go! One day trip at Taoyuan Airport" activity. Through holding such events, TIAC attracted many people to visit, stimulating the airport's economic activities. Please refer to 5.4.4 in the report regarding airport economy stimulus events.

'Let's go! One day trip at Taoyuan Airport' activity

Reparation- planning ahead for facility replacements; seizing opportunity for non-stop constructions

Under the limit of current air lanes and terminal capacity, Taoyuan Airport needs to ensure normal operation and maintenance of facilities. To maintain the facilities, TIAC only does repairation at night time or non-rush hours, or extend reparation plan. Due to the pandemic in 2020, passenger capacity and flights have greatly declined. TIAC moved our future reparation ahead to 2020, speeding up 13 construction projects which will bring approximately 26 billion NTD from effectiveness benefits and create 13.1 thousand jobs. Please refer to 3.2.1 of the report for airside reparation plan.

Received Epidemic Prevention Medal from President Tsai Ing-wen in appreciation of the hard-working heroes

As the pandemic spread globalwide, resulting in decline in air traffic, TIAC's workload grew. Apart from the regular tasks, TIAC pulled more manpower, resources and time to cooperate with government's border epidemic prevention measures. From the door to the nation to our homes, TIAC strived to provide the safest and seamless services to our passengers. TIAC staff were not only exposed to the risk of infection, but had to work diligently with little rest.

President Tsai awarded TIAC the Epidemic Prevention Medal at "Covid-19 prevention documentary and epidemic prevention medal ceremony" on September 27th, 2020. We are grateful for all our colleagues' hard work during the pandemic, and will continue to safeguard the frontline at TTIA in keeping the honor and duty the medal represented.

Received Epidemic Prevention Medal from President Tsai Ing-wen in appreciation of the hard-working heroes appreciation of the hard-working heroes
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