Go to Content Area
Search
CloseFAQICON

FAQ

Contact UsICON

Contact Us

Corporate Social Responsibility
Home Corporate Social ResponsibilitySpecial FeatureTechnological Epidemic Prevention
::: :::

Technological Epidemic Prevention

Share

Even though Taoyuan International Airport's passenger traffic declined due to Covid-19, the pandemic created an opportunity for digital transformation. During the pandemic, TIAC drew out an epidemic prevention strategy, introduced epidemic prevention technology, and provided "contact-free" service for passengers. The changes include optimization of entry process, digital entry inspection system to speed up passenger report, enhancement of airport's wireless signal, analysis of hotspot gathering, check on the frequency of sanitizing, and organization of quarantine car crew. Under difficult circumstances, TIAC continue to protect the health and safety of our people.

Passenger Departure and Arrival Procedure

Facility upgrade, supporting epidemic prevention

Crisis brings opportunity. Even though the pandemic greatly affected aviation industry, TIAC seized this opportunity to enhance TTIA's hardware and software equipment. TIAC upgraded each terminal's wireless internet from Wi-Fi 4 to Wi-Fi 6. It is not only 8 times faster, but can also support the increasing amount of usage. Additionally, with the Wi-Fi upgrade, many related tasks could be completed faster. Cleaners were able to instantaneously control passenger traffic and usage of bathrooms through smartphones or iPads, and arrange disinfection work and hygiene products accordingly. In response to the pandemic, we accelerated self-service machines to reduce human contact. The frequency of passengers using online check-in, self-check-in, and self-luggage drop facilities increased greatly.

Self-service custom clearance Self-service check-in Self-service luggage drop
Self-service custom clearance Self-service check-in Self-service luggage drop
Smart scheduling of epidemic prevention fleet

Airport taxis were managed manually in the past. Drivers must go to TTIA Terminal2 parking lot and wait on-site. Upgraded technology improved service quality, and the taxi shift management system increases drivers' salary. Apart from replacing the manual system with a digital one, TIAC also introduced a scheduling app for drivers to receive a number in advance, without entering the airport and waiting for long time. This reduced the unnecessary contact, saved time and gas money, and most importantly improved effectiveness. It also created more jobs for taxi drivers and improved the arrangement of parking spaces in the airport. Additionally, the information of the shift scheduling system is public and transparent. All drivers must follow the rules to get a number to pick up passengers, achieving fair, reasonable and effective management.

When the pandemic comes to an end in the future, TIAC plans to add the function of reserving returning trips. It will improve service for our passengers, and raise income for transportation operators. Meanwhile, the freed-up space at the parking lot can be used by out-bound passengers, improving the situation where securing a parking space was hard during peak season in the past.

After Taoyuan Airport introduced smart scheduling system, taxi drivers are able to get a number on the App Scheduling system will automatically remind drivers to go to the airport at suggested time, so drivers can use their time flexibly.
After Taoyuan Airport introduced smart scheduling system, taxi drivers are able to get a number on the App Scheduling system will automatically remind drivers to go to the airport at suggested time, so drivers can use their time flexibly.
Smart restroom

TIAC selected 73 most frequently used bathrooms in the terminals and renovated them based on the most common feedbacks. The bathrooms were completed in July 2020, becoming the first and biggest state-owned-private-run agency to introduce the new system. The system reduces social contact during the pandemic, and allows for controlled cleaning and sanitizing according to traffic. Every piece of information is reported through the internet and the case will remain until a report showing improvement is done. Every report of abnormality is recorded and stored on the host computer's drive for further analysis.

Human flow, Odor, Humidity, Amount of toilet paper

Sensor for toilet paper amount Situation of toilet use can be checked on phones
Sensor for toilet paper amount Situation of toilet use can be checked on phones
Back